# NocoDB cloud - Create connection is grey **URL:** \ **Category:** External Data Source\ **Created:** [March 17, 2025, 1:47pm UTC](https://community.nocodb.com/t/nocodb-cloud-create-connection-is-grey/1723 "2025-03-17T13:47:18Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![aurelien\_chaumet](https://avatars.discourse-cdn.com/v4/letter/a/c6cbf5/32.png) [@aurelien\_chaumet](https://community.nocodb.com/u/aurelien_chaumet)\ **Post date:** [March 17, 2025, 1:47pm UTC](https://community.nocodb.com/t/nocodb-cloud-create-connection-is-grey/1723/1 "2025-03-17T13:47:18Z")
HI ! I’m trying to connect a personal Postgres database in the cloud app NocoDB. I wrote every parameters in the integration part, clicked on Test connection, and nothing else appears. I can’t click on Create connection, the button is grey… ![image](https://canada1.discourse-cdn.com/flex011/uploads/nocodb/original/1X/36c572c0fd98e830e6890c46e3efdb72ab0d8a48.png) Thanks by advance ! ---
**Author:** ![mertmit](https://avatars.discourse-cdn.com/v4/letter/m/dc4da7/32.png) [@mertmit](https://community.nocodb.com/u/mertmit)\ **Post date:** [March 17, 2025, 2:26pm UTC](https://community.nocodb.com/t/nocodb-cloud-create-connection-is-grey/1723/2 "2025-03-17T14:26:48Z")
Hi @aurelien_chaumet On clicking test connection you should see button state like following: ![image](https://canada1.discourse-cdn.com/flex011/uploads/nocodb/original/1X/16dcde111d8c3272c530e1d5c8b62c49fc585a37.png) I believe our request might be hanging because of a firewall etc. if it is not responding immediately. Make sure to whitelist our IP if your database is behind a firewall. After successful test you will be able to create the connection. Thanks ---
**Author:** ![aurelien\_chaumet](https://avatars.discourse-cdn.com/v4/letter/a/c6cbf5/32.png) [@aurelien\_chaumet](https://community.nocodb.com/u/aurelien_chaumet)\ **Post date:** [March 17, 2025, 2:43pm UTC](https://community.nocodb.com/t/nocodb-cloud-create-connection-is-grey/1723/3 "2025-03-17T14:43:27Z")
Thanks for your quick answer 🙏 The identified IP has been whitelisted and it seems like this in the app : > **[Arc\_hxGEExqjyk.mp4](https://drive.google.com/file/d/1BGzPxtcweh0hSa4fQRO3Clbh_GXOVj0o/view?usp=sharing)** > > Google Drive file. ---
**Author:** ![mertmit](https://avatars.discourse-cdn.com/v4/letter/m/dc4da7/32.png) [@mertmit](https://community.nocodb.com/u/mertmit)\ **Post date:** [March 17, 2025, 3:02pm UTC](https://community.nocodb.com/t/nocodb-cloud-create-connection-is-grey/1723/4 "2025-03-17T15:02:50Z")
Oh I see, normally we inline the error like following: ![image](https://canada1.discourse-cdn.com/flex011/uploads/nocodb/original/1X/4b92c51529a8ffb3f345c1165e8bf4b308116407.png) On unrecognized DB errors we also use popup messages (which we will normalize soon). Are you sure you are not getting a popup message on right bottom? Also can you share me details for the database you are trying to connect - PG Version - Hosted service (RDS, neon etc.) or self-hosted ---
**Author:** ![aurelien\_chaumet](https://avatars.discourse-cdn.com/v4/letter/a/c6cbf5/32.png) [@aurelien\_chaumet](https://community.nocodb.com/u/aurelien_chaumet)\ **Post date:** [March 17, 2025, 3:16pm UTC](https://community.nocodb.com/t/nocodb-cloud-create-connection-is-grey/1723/5 "2025-03-17T15:16:48Z")
Yes, sure I don’t see any popup message… PG Version is 9.6 And it’s hosted in a company server ---
**Author:** ![aurelien\_chaumet](https://avatars.discourse-cdn.com/v4/letter/a/c6cbf5/32.png) [@aurelien\_chaumet](https://community.nocodb.com/u/aurelien_chaumet)\ **Post date:** [March 17, 2025, 6:23pm UTC](https://community.nocodb.com/t/nocodb-cloud-create-connection-is-grey/1723/6 "2025-03-17T18:23:09Z")
For information, I can connect remotely to the database using dBeaver ---
**Author:** ![pranavxc](https://avatars.discourse-cdn.com/v4/letter/p/53a042/32.png) [@pranavxc](https://community.nocodb.com/u/pranavxc)\ **Post date:** [March 18, 2025, 7:12am UTC](https://community.nocodb.com/t/nocodb-cloud-create-connection-is-grey/1723/7 "2025-03-18T07:12:00Z")
Hi can you check the network tab in browser and share the test connection API response. ---
**Author:** ![aurelien\_chaumet](https://avatars.discourse-cdn.com/v4/letter/a/c6cbf5/32.png) [@aurelien\_chaumet](https://community.nocodb.com/u/aurelien_chaumet)\ **Post date:** [March 18, 2025, 9:31am UTC](https://community.nocodb.com/t/nocodb-cloud-create-connection-is-grey/1723/8 "2025-03-18T09:31:47Z")
Sorry for your time, it works now. It was a mistake of my computer service provider. I am sincerely sorry to have taken you time for this, again thank you for your answers!