Docker logs messages

Self-Host
1

Anybody can explain me why nocodb shows these error messages when I invite a member or try to reset an user password?

{“level”:40,“time”:1790240255780,“pid”:13,“hostname”:“e53c26aebb4b”,“req”:{“id”:“37EB9ACA-31B2-407F-BEF1-E52A59EB90F8”,“method”:“DELETE”,“url”:“/api/v1/workspaces/wi7ro0ji/users/us_92md945mjeyxi6”},“context”:“NocoLicense”,“msg”:“Cannot refresh license: No installation data available. Please re-activate your license.”}

{“level”:50,“time”:1790240255787,“pid”:13,“hostname”:“e53c26aebb4b”,“req”:{“id”:“37EB9ACA-31B2-407F-BEF1-E52A59EB90F8”,“method”:“DELETE”,“url”:“/api/v1/workspaces/wi7ro0ji/users/us_92md945mjeyxi6”},“context”:“CacheMgr”,“msg”:“RedisCacheMgr::getList: missing value for nc:noco:wi7ro0ji:nc:workspaceUser:wi7ro0ji:list”}

{“level”:40,“time”:1790240292683,“pid”:13,“hostname”:“e53c26aebb4b”,“req”:{“id”:“A4D11367-E7B3-422A-8CDE-F42B11094588”,“method”:“POST”,“url”:“/api/v1/workspaces/wi7ro0ji/invitations”},“context”:“NocoLicense”,“msg”:“Cannot refresh license: No installation data available. Please re-activate your license.”}

{“level”:50,“time”:1790240743142,“pid”:13,“hostname”:“e53c26aebb4b”,“req”:{“id”:“4771A01A-6A3D-4B3A-A748-304AEF4B3BC2”,“method”:“POST”,“url”:“/api/v1/auth/password/forgot”},“context”:“_0x276fcd”,“msg”:“Error sending email”}

2

Let us know if its community / paid edition you are running. If you are a community user, we would like to take a look and fix the issue else please reach to us at support at nocodb dot com.

3

My nocodb instance is self-hosted. Can you help me in this case?

Thanks.

4

What version are you on ? I want to keep aside the invite SMTP issue as it has its own thread.

Are you unable to invite any member ?

5

Versión:
nocodb/nocodb:latest

Base Info:
Node: v24.14.0
Arch: x64
Platform: linux
Docker: true
RootDB: pg
PackageVersion: **2026.09.0

Yes, I can invite a member but it’s a nonsense because later the user can not set his password

6

Hi @Petrogrado_1917, thanks for the details. I went back through this thread and your earlier one (Error sending email), and I think a few separate things are getting mixed together. Let me separate them so we can focus on the one that matters:

  1. The Docker log lines. These come from different actions: removing a user (DELETE .../users/...), sending an invite (POST .../invitations) and a forgot-password request (POST /auth/password/forgot). The license and Redis cache lines are warnings and non-blocking messages. They don’t stop invites or password resets from working.
  2. Inviting members. You’ve confirmed this works, so we can set it aside.
  3. The invited user can’t set their password. This is new in this thread now. It’s almost certainly the same issue as your earlier thread: the invite and reset emails are not being sent (Error sending email), so the user never gets the link to set a password.

So I’d suggest we treat this as a single email-delivery problem. Based on the compose file you shared earlier, please check these:

  • NC_SMTP_PORT: 587 with NC_SMTP_SECURE: true: For Gmail, port 587 needs NC_SMTP_SECURE: false (it upgrades to TLS on its own). If you’d rather keep NC_SMTP_SECURE: true, use port 465. This mismatch is a very common cause of this exact error.
  • NC_SMTP_FROM: This wasn’t in your config. Please add it, set to your Gmail address.
  • NC_SMTP_PASSWORD: Gmail requires an App Password here (2-Step Verification must be on). Your normal account password won’t work.
  • NC_SITE_URL: Invitation and reset emails build their links from this. Please confirm it’s the public URL your users open, including https://, e.g. https://nocodb.yourdomain.com, and not localhost or an internal IP.

Reference: Environment Variables

After changing these, restart the container and trigger a password reset once. Then figure from there.